I have three monitors connected and they all work fine except when I use SplashTop (Remote connection software like Teamviewer or Logmein) to connect to the remote computers, it fails to connect with the message Failed to initialize video device.On Splashtop support website, they suggested that I run DirectX Diiagnostic Tool and make sure that Direct3D accleration is Enabled, but as seen above, it says Not Available.On Matrox website, there is no Win7 64bit driver available, but when I bought this card from Ebay, the ebay seller was nice enough to include Win 7 3264 bit drivers, so I have been using the video card without a problem except until I started using SpashTop.
Here is the link to the article that discusses the error message: Can you help. You may have to bite the bullet on this one and get yourself a newer video card. Is there a possibility that I can Enable Direct 3D Acceleration. Double-click on the downloaded file to begin the installation process. It may be because: Direct3D Acceleration is disabled; The latest version of DirectX is not installed or is damaged; Your graphics card driver is outdated or missing; Your computer doesnt meet the minimum 3D hardware requirements to run the application. How to fix Direct3D Acceleration not available Solution 1: Verify your Direct3D is enabled and DirectX version is up to date Solution 2: Update your graphics card driver Solution 3: Reinstall Visual C Redistributables Direct3D, as part of DirectX, is a graphics application programming interface (API) for Windows. Its used to render three-dimensional objects in applicatioins, including games, and allows them to be run in full-screen mode. ![]() In DirectX Diagnostic Tool, click on the Display tab to check if your Direct3D Acceleration is enabled. Enable Direct3D Acceleration Update Your DirectXIf it doesnt meet the requirement (DirectX 9.0 and later), you should update your DirectX version in your system. If youre using Windows 10, 8 or 8.1, youll need to update and install the latest DirectX; if youre using Windows 7, Vista or XP, you should install a service pack to update. Check the Microsoft support to update DirectX in different Windows system: How to install the latest version of DirectX. Solution 2: Update your graphics card driver A missing or outdated graphics card driver may also cause your Direct3D Not Available problem. You should update your graphics card driver to better troubleshoot the problem. There are two ways to update your graphics card driver: manually and automatically. Update your graphics card driver manually You can update your driver manually by going to the hardware manufacturers website, and searching for the latest driver for your graphics card. But if you take this approach, be sure to choose the driver thats compatible with the exact model number of your hardware, and your version of Windows. OR Update your graphics card driver automatically If you dont have the time, patience or computer skills to update your graphics card driver manually, you can do it automatically with Driver Easy. You dont need to know exactly what system your computer is running, you dont need to be troubled by the wrong driver you would be downloading, and you dont need to worry about making a mistake when installing. Driver Easy will then scan your computer and detect any problem drivers. Click Update next to any flagged devices to automatically download the correct version of their drivers, then you can install them manually. Or click Update All to automatically download and install them all automatically. This requires the Pro version youll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee.) Restart your computer and check if your program is now resolved. If not, contact Driver Easys support team at supportdrivereasy.com for further assistance. Solution 3: Reinstall Visual C Redistributables You can also try reinstalling the Visual C Redistributables packages on your computer: Press the Windows logo key R key to open the Run box. Type appwiz.cpl and click OK. You can see a list of Microsoft Visual C Redistributable packages installed on your computer. Right click on the one you want to uninstall, and click Uninstall, then follow the on-screen instructions to uninstall it. When the uninstallation is finished, you can go to the Windows download page to download the corresponding Visual C Redistributable packages.
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